CasWino Privacy Policy

Information We Collect

We collect personal information such as your name, address, date of birth, email, phone number, and financial details like banking information for account creation, verification, and payment processing. We also gather technical data including IP address, device information, and gaming activity such as betting history and game preferences to ensure security and compliance with Australian laws. Sensitive information may be collected where required by anti-money laundering laws or gambling regulations. This information is collected by lawful and fair means as permitted under the Privacy Act 1988 (Cth).

How We Use Your Information

We use your personal information to provide and manage our gaming services, process transactions, verify your identity, and personalise your experience based on game preferences. It also supports compliance with legal obligations under Australian anti-money laundering laws, taxation requirements, and state gambling regulations. Additionally, we analyse usage data to improve our platform, enhance security, and prevent fraud. Your information helps us communicate important updates and service-related matters.

Information Sharing

We disclose personal information only when required by Australian law, such as to gambling regulators, law enforcement, or under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We may share with trusted service providers like payment processors under strict conditions ensuring they comply with the Australian Privacy Principles. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Our systems comply with industry standards and Australian privacy requirements to maintain data integrity. We regularly review and update our security practices, retaining information only as long as necessary for legal, tax, or operational purposes—typically 7 years for financial records. In the event of a data breach, we will notify affected users and the Office of the Australian Information Commissioner as required.

Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to access personal information we hold about you and request corrections if it is inaccurate or incomplete. You may request deletion of your data in certain circumstances or object to its processing where applicable. Where practicable, you can transact anonymously or using a pseudonym. To exercise these rights or lodge a complaint, contact us; we will respond within a reasonable period, and you may escalate to the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content while ensuring compliance with Australian privacy laws. These collect data like IP addresses and browsing behaviour for security and service improvement. You can manage cookie preferences through your browser settings.

Contact Us

For privacy concerns, access requests, or complaints, please contact our Privacy Officer. We aim to resolve issues promptly in line with our obligations.

Email: [email protected]